CANCELLATION POLICY

MEDHARBOUR Cancellation & Rescheduling Policy

At MED HARBOUR, we aim to provide clarity and transparency in all arrangements.

BOOKING FEE

• A booking fee is required to secure your surgical coordination and accommodation arrangements. This booking fee is non-refundable.
• Should you need to reschedule your surgery and stay, your booking fee will remain valid for 12 months from the original payment date.
• To reschedule, we require a minimum of 7 days’ notice prior to your scheduled arrival date. All date changes are subject to surgeon and accommodation availability. We will always do our best to accommodate your preferred new dates.

Surgical & Medical Procedure Fees

• MEDHARBOUR does not charge cancellation fees for patients who decide not to proceed with their plastic surgery or dental procedure.
• All surgical and medical fees are paid directly to the hospital, Clinic or dental clinic , who provides surgery.
• MED HARBOUR does not collect, hold, or process payments for medical procedures.

Accommodation Policy

• Accommodation dates are confirmed prior to your arrival.
• Changes to your accommodation dates must be requested at least 7 days prior to arrival and are subject to availability.
• Accommodation fees must be paid in full prior to arrival for the agreed duration of stay.
• No refunds are provided for early departures.
• No refunds are available once surgery has been performed.